Terms and Conditions

These general Terms and Conditions apply to all transactions between Trek Plus C.I. Ltd and the customer. They do not affect your statutory rights. Please read them carefully.

These Terms and Conditions may be changed at any time. Any changes will take effect on the date that they are posted on our website.

These Terms and Conditions are governed by States of Jersey Law and are not subject to the jurisdiction of the English courts. We do not accept amendments to these Terms and Conditions. Please note that Jersey is an independent jurisdiction and is neither a part of the United Kingdom nor the European Union.

Failure by us to enforce any of these Terms and Conditions will not affect our right to enforce the remaining Terms and Conditions.

Customer Orders

We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

To order goods over the telephone or online you must be at least 18 years of age and accept delivery within the UK, European mainland or the Channel Islands (excluding Jersey). If you are in Jersey, you must be over 18 years of age and be able to collect the purchase from us within seven days (unless there are extenuating circumstances).

All telephone orders will be acknowledged verbally at the time of order, and all orders placed on our website will be acknowledged electronically by email. Please note that verbal and/or electronic acknowledgements do not constitute order confirmation or order acceptance. Your order will be accepted and the creation of a legally binding contract between Trek Plus C.I. Ltd and the purchaser will take place once the goods have been dispatched or collected. Alternatively, we may decline all or part of your order for any reason, in which case we will inform you in person or by telephone or email.

When deciding whether or not to accept your order we may use certain information about you, including any received from credit reference agency checks. This helps to protect you and Trek Plus C.I. Ltd against fraudulent transactions.

We will inform you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices

The total price payable will be stipulated at the time when you place your order whether or not the order has been acknowledged. We are entitled to make adjustments to the price to take into account any increase in our suppliers' prices, or if due to an error or omission, the price published for the goods is wrong, whether or not the order has been acknowledged. We will inform you of the correct price and give you the opportunity to cancel the order. All prices are exclusive of VAT, which is not charged in the Channel Islands, and exclusive of delivery charges which will be payable as indicated at the time the order is placed.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If a product become unavailable we may offer you an alternative.

On occasions, the prices payable and promotions offered in respect of goods advertised on the website may differ from those prices and promotions offered at the same time in-store. We are under no obligation to honour any in-store price or promotion in the event that they differ from those on the website. Similarly, our store is under no obligation to honour any website price or promotion in the event that they differ from those in-store.

Although we strive to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either contact you and ask whether you wish to cancel your order or, continue with the order at the correct price, or notify you that we have cancelled your order. We are not obliged to supply goods at the incorrect price.

Prices that are reduced for sales and promotions are only valid for a specified period.

Important Notice

The prices shown on our website and in-store do not include UK VAT (Value Added Tax) as we are not a part of the United Kingdom. While we do not charge VAT, we cannot be held responsible should the postal service, acting for Her Majesty's Revenue & Customs, decide to intercept the consignment and levy the relevent importation tax which may include a further administration fee. All consignments going to mainland Europe may also be subject to importation taxes levied in those countries. When completing your purchase on this website you are accepting the risk.

Order Processing

Your order is sent directly to our secure till in our shop for processing. Once we have received your order and payment, our staff will pick, pack and dispatch your item/s. During shop opening hours we will attempt to do this within one hour of the order being received. Occasionally this will not be possible if there is a high demand at the time that the order was placed or if it arrives while the shop is closed. Opening hours are Monday to Saturday 9.30am - 5pm. We do not open on Sundays or Bank Holidays. During December we open every day, including Sunday, from 1st December until 24th December.

Order Tracking

You can track the progress of your order at any time by logging into My Account from the Home page of this website.

Security (Sage Pay)

We use the industry leading internet payment company Sage Pay to protect your card details and protect us from fraud. The following security systems are used.

Transaction Security. All transaction information passed between merchant sites and the Sage Pay VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing you pass to the Sage Pay servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

Encryption and Data storage. All sensitive data is secured on Sage Pay using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.

Links to Banks. Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

Employee Access. No individuals within our company or Sage Pay are able to decrypt transaction information or card holder data. Our systems only allow access to our most senior staff and only in extenuating circumstances. Your transaction information and customer card information is secure even from our own emplyees because our systems never display the full card numbers, even on administration screens.